Sign up to save your podcasts
Or
Share AI vs. Human: The Customer Service Dilemma | Press 2 For Representative Ep. 4
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
AI vs. Human: The Customer Service Dilemma | Press 2 For Representative Ep. 4
In this episode of Press 2 for Representative, Parker and Ian explore how AI is shaping the future of customer service—both the good and the not-so-good.
They talk through real-world examples, unexpected trade-offs, and the irreplaceable value of human connection. Is AI the answer to long wait times and rising costs? Or is something essential lost when the human touch is replaced?
Whether you lead a support team, work in CX, or just hate talking to chatbots, this episode offers a grounded and thought-provoking take on where things might be headed.
View all episodes
By tele-net PodcastIn this episode of Press 2 for Representative, Parker and Ian explore how AI is shaping the future of customer service—both the good and the not-so-good.
They talk through real-world examples, unexpected trade-offs, and the irreplaceable value of human connection. Is AI the answer to long wait times and rising costs? Or is something essential lost when the human touch is replaced?
Whether you lead a support team, work in CX, or just hate talking to chatbots, this episode offers a grounded and thought-provoking take on where things might be headed.