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CX Today's Charlie Mitchell hosts Matthew Jones, Product Manager at EvaluAgent.

We reflect on new research conducted by contact center analyst ContactBabel - which highlights service leader perceptions of AI.

In doing so, we discuss:

• The possibility of AI taking contact center agent jobs. 
• Agent support use cases for AI. 
• How these use cases will impact agent well-being. 
• Where can our viewers go to find more. 

To delve deeper into ContactBabel's research, visit here.

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