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AI With Humans in the Loop Gets Leadership Exactly Backwards
Every technologist repeats the same phrase: AI with humans in the loop. André Lacroix inverts it. The future, he argues, is purpose-based, people-centric leadership with AI in the loop, and the difference is not semantic.
André Lacroix, Chief Executive of Intertek Group plc, makes the case that emotional intelligence, not technology, will decide which organisations win the AI decade.
His reasoning starts from an uncomfortable number. Gallup's latest survey shows 80% of the global workforce is not engaged or not actively engaged, which André frames as three billion people arriving at work without purpose. He argues AI's real value is buying leaders back the time to fix that, by automating the analytical work that fills their diaries. He predicts every algorithm and agentic solution will eventually become a commodity, which leaves emotional intelligence as the only durable advantage. And he refuses, flatly, the idea of a CEO avatar answering employees on a leader's behalf.
In this conversation:
• The Gallup figure behind André's claim that the corporate world is "over managed and underled"
• Why he processes three million data points in his role, and calls the goal "data science in real time at scale"
• His four foundations for responsible AI: governance, transparency, security, and functional performance
• His warning that uploading data into a third-party large language model means the data leaves your company
• His argument that instinct is "the result of years of data processing in our brain," and should be trusted, not overridden
André also shares breaking news: a sequel to his book Leadership with Soul, built around the idea he calls EQ supremacy in a world of AI. Press play for a leadership argument that puts AI firmly in second place.
Chapters
00:00 Trusting Instincts and Embracing Change
03:03 Leadership in the Age of AI
10:24 The Role of AI in Decision Making
17:20 Emotional Intelligence vs. AI
22:38 The Future of Work and AI
26:04 Skills for Reinvention in an AI World
27:38 Trust and Transparency in AI Implementation
View all episodes
By Professor Ashley BraganzaEvery technologist repeats the same phrase: AI with humans in the loop. André Lacroix inverts it. The future, he argues, is purpose-based, people-centric leadership with AI in the loop, and the difference is not semantic.
André Lacroix, Chief Executive of Intertek Group plc, makes the case that emotional intelligence, not technology, will decide which organisations win the AI decade.
His reasoning starts from an uncomfortable number. Gallup's latest survey shows 80% of the global workforce is not engaged or not actively engaged, which André frames as three billion people arriving at work without purpose. He argues AI's real value is buying leaders back the time to fix that, by automating the analytical work that fills their diaries. He predicts every algorithm and agentic solution will eventually become a commodity, which leaves emotional intelligence as the only durable advantage. And he refuses, flatly, the idea of a CEO avatar answering employees on a leader's behalf.
In this conversation:
• The Gallup figure behind André's claim that the corporate world is "over managed and underled"
• Why he processes three million data points in his role, and calls the goal "data science in real time at scale"
• His four foundations for responsible AI: governance, transparency, security, and functional performance
• His warning that uploading data into a third-party large language model means the data leaves your company
• His argument that instinct is "the result of years of data processing in our brain," and should be trusted, not overridden
André also shares breaking news: a sequel to his book Leadership with Soul, built around the idea he calls EQ supremacy in a world of AI. Press play for a leadership argument that puts AI firmly in second place.
Chapters
00:00 Trusting Instincts and Embracing Change
03:03 Leadership in the Age of AI
10:24 The Role of AI in Decision Making
17:20 Emotional Intelligence vs. AI
22:38 The Future of Work and AI
26:04 Skills for Reinvention in an AI World
27:38 Trust and Transparency in AI Implementation