In this episode of All Access Automation, Roboyo’s Niall Hannigan speaks with James Duez, CEO and co-founder of Rainbird, about building trustworthy AI solutions in a world dominated by black box models. They dive into the challenges of high-stakes automation, the role of explainability in AI, and how combining symbolic reasoning with LLMs enables organisations to scale decisions with confidence. From healthcare to financial services, James shares fascinating use cases — including how Rainbird supported the NHS during COVID — and how businesses can move beyond the AI hype to real, reliable outcomes. 

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