Liz Tsai of HiQ explores AI's impact on customer support automation, from her career shift to tech to integrating AI for enhanced interactions and compliance.

Episode Highlights:
-Liz shares her journey from growing up in Texas to attending MIT.

-She transitioned from physical commodities trading to the startup world, influenced by a close friend's startup in San Francisco.

-Accepted into YC in 2017, Liz navigated the initial excitement around chatbots, realizing the technology wasn't yet ready for customer support automation.

-Liz and her team built a large outsourced contact center, learning the intricacies of customer support.

- They shifted focus to automation, emphasizing the importance of real-time quality monitoring and systematic process automation.

-Liz discusses how HIQ integrates with support CRM systems, providing real-time visibility and data to improve customer satisfaction and support efficiency.

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Connect with Liz Tsai and Hi Operator
https://www.linkedin.com/in/liz-tsai-cx/
https://www.hiq.cx/
https://www.hioperator.com/

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