Oren Goldschmidt is co-founder and CEO of Mova.ai which is focused on helping companies understand what really goes on when they have conversations with their customers. Oren has been building software startups since high school but took a few years out to get a PhD before diving back into the startup scene. He’s launched and sold several startups and spent a few years as a VC before deciding that building great businesses is more fun than finding them.

Episode Highlights
-Oren shares his journey from studying computer science to pursuing philosophy, a decision driven by his desire for a more engaging experience, and how it led him back to entrepreneurship.

-Oren describes how Engage provided a scalable solution for banks to offer personal banking services, revolutionizing customer experience by assigning customers to dedicated bankers.

-Inspired by challenges in scaling meaningful customer relationships, Oren explains how Mova AI was created to provide deep conversational analytics, transforming customer service insights.

-Oren discusses how Mova AI leverages AI to analyze calls, identify patterns, and improve agent performance, enabling organizations to understand and address specific customer pain points effectively.

-Oren reflects on the evolving role of AI in enhancing agent training, optimizing processes, and even enabling use cases like clinical note-taking, all while maintaining context-aware and actionable insights.

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Connect with Oren Goldschmidt:
https://www.linkedin.com/in/ogoldschmidt/
https://www.mova.ai/

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