In Episode 21 of Changing the Narrative, Murray Elbourne and Elizabeth Rouse celebrate the show's 21st birthday the only responsible way they can, with a total absence of actual drinks and a brand new countdown. Picking up where their accessible destinations list left off, the two rank the top ten most accessible retail stores in America, and Murray turns the whole thing into a slow-drip guessing game by refusing to confirm whether a certain beloved warehouse chain cracks the list at all. Elizabeth, who would very much like to know if Costco makes the cut, spends the episode somewhere between delighted and ready to file a formal complaint. Along the way you will learn exactly which store inspired her to quietly weaponize VoiceOver on a row of unsuspecting Apple displays, and why she may or may not still be welcome there.

Underneath the fun is a genuinely useful tour of how everyday stores are showing up for blind and low vision shoppers, from visual interpreting services waiting just inside the door to spoken prescription tools, braille labels, and built-in screen readers that turn a phone into an independence machine. They mark an accessibility milestone that happened to land on the very day they recorded, get into the surprisingly spicy distinction between access technology and assistive technology, and make the case that good intentions still need better staff training to truly stick. Expect Australian coffee patriotism, a family Christmas wrapping ritual, and a stuffed mascot named after a state capital, all before the number one spot is revealed. You will have to listen to find out whether Costco earns its crown.