How can senior IT executives best deal with the increasingly complicated nature of managing IT operations? The ever-growing demand for computing resources, the expanding complexity of computing environments, and the critical shortage of experienced talent are all seemingly conspiring to derail the C-Suite's best laid strategic plans. Alessandro spends a lot of time working on these issues as part of his role at Red Hat. He believes that the proper alignment of automation, public cloud infrastructure, and shadow IT are the key to solving this 21st-century challenge. Alessandro also has a unique recommendation for CIOs, CTOs, & CISOs on the #1 thing they should do to prepare their personnel for this rapidly shifting landscape.