CaSE: Conversations about Software Engineering

Alex Bramley on The Art of SLO, Part 1

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Alex Bramley talks to Sven Johann about the basics of service level objectives
  • SRE Workbook
  • Implementing Service Level Objectives by Alex Hidalgo
  • The Calculus of Service Availability
  • Art of SLO Workshop)
  • Google Customer Reliability Engineering blog
  • Consequences of SLO violations
  • Applying the escalation policy
  • An example escalation policy

    • Chapters:

    • 00:00:15 Welcome and intro
    • 00:02:14 Terminology: SLI, SLO, SLA
    • 00:09:05 Cost of a (cloud provider) outage
    • 00:11:22 Reliability and customers happiness
    • 00:20:19 Error Budgets
    • 00:26:31 100% reliability is the wrong target
    • 00:37:44 Collecting data
    • 00:54:31 Latency SLIs
    • 01:09:53 Outro
      • ...more
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      CaSE: Conversations about Software EngineeringBy CaSE Podcast Team
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