Alex Farmer is a 2021 Top 25 Customer Success Influencer, VP of CS at Cognite and Founder of Customer Success Excellence - The Customer Success Awards. With a great depth and breadth of experience, Alex brings his knowledge in the B2B / SaaS industry to this conversation. He has been on the front-line in terms of implementing software helping customers see how data can do more across their business. He speaks to us about the rise in importance of Customer Success as a function in the now normal remote reality, skillsets required by CSMs, using intuition to work with stakeholders, and contextualizing the issues with value outtake. 

Cognite is a global industrial AI Software-as-a-Service (SaaS) company supporting the full-scale digital transformation of heavy-asset industries around the world. 

Follow Precursive on: 
Linkedin: https://www.linkedin.com/company/precursive 
Twitter: https://twitter.com/precursive 
Facebook: https://www.facebook.com/precursive/
Youtube: http://ow.ly/RPxH50Chv9k