<p>Alexia Grassies is Product Owner Conversational & Social Developments at AirFrance. We talked with Alexia about how her team started with a focused, single-use-case chatbot, and grew it to a very powerful conversational experience at Airfrance. How her team faced the challenges that Covid posed. And I asked her what is her advice for Product Managers and Designers approaching the conversation design world for the first time.</p>

Alexia Grassies is Product Owner Conversational & Social Developments at AirFrance. We talked with Alexia about how her team started with a focused, single-use-case chatbot, and grew it to a very powerful conversational experience at Airfrance. How her team faced the challenges that Covid posed. And I asked her what is her advice for Product Managers and Designers approaching the conversation design world for the first time.

<p>Alexia Grassies is Product Owner Conversational &amp; Social Developments at AirFrance. We talked with Alexia about how her team started with a focused, single-use-case chatbot, and grew it to a very powerful conversational experience at Airfrance. How her team faced the challenges that Covid posed. And I asked her what is her advice for Product Managers and Designers approaching the conversation design world for the first time.</p>

Alexia Grassies on the AirFrance chatbot

A podcast about conversation design, voice UX and chatbot design. Every month, we talk with experts in the field about their creative process, their background, their insights, and their challenges. If you are thinking about designing a voice interface, a chatbot, or if you are simply interested, this is the right place to be.

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Alexia Grassies on the AirFrance chatbot

Alexia Grassies on the AirFrance chatbot