Science of CX

Alicia Butler Pierre: Business Operations Were Never Really Sexy...Until Now


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Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria, Inc.

Check out the Sketchnote of this episode with Alicia.

Alicia's Bio:

Alicia Butler Pierre is the founder and CEO of Equilibria, Inc., a 15-year-old operations management firm. She specializes in increasing bandwidth for fast-growing organizations via business infrastructure. Alicia has a B.S. in Chemical Engineering from Louisiana State University, an MBA from Tulane University, and a Lean Six Sigma Black Belt certification. Combined, her content has over three-quarters of a million views across various online platforms. Alicia hosts the weekly Business Infrastructure: Curing Back Office Blues podcast. She’s also the author of the 2x Amazon bestseller, Behind the Façade: How to Structure Company Operations for Sustainable Success. Committed to doing the right things the right way, Alicia's mantra is "to leave it better than you found it." 

Alicia's Contact Details:

Book: https://www.amazon.com/Alicia-Butler-Pierre/e/B07JJNF5X8?ref=sr_ntt_srch_lnk_1&qid=1578492380&sr=8-1

LinkedIn: https://www.linkedin.com/in/aliciabutlerpierre/

Twitter: https://twitter.com/alicia_b_pierre

Facebook: https://www.facebook.com/AliciaButlerPierre

Instagram: https://www.instagram.com/Alicia_B_Pierre/

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Science of CXBy Stephen Pappas

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