💡 Rhiannon Staples, CMO of GWI, highlights the critical need to align the executive team around the Ideal Customer Profile (ICP). She emphasizes the value of using data to define the ICP and ensuring that this alignment spreads across all business functions. She also discusses how marketers play a key role in improving the customer journey and creating a competitive advantage. 💡

"People love to think that the ICP is just a marketing tactic that decides where your marketing dollars are spent. But it’s much more than that. It is, first and foremost, a strategic direction for the business." - Rhiannon Staples

Rhiannon’s insights emphasize that defining your ICP through comprehensive data analysis and maintaining a long-term focus are essential for business growth. She stresses the importance of uniting the business around a well-defined, disciplined ICP and being cautious about pursuing opportunities that don't align with this profile. This approach ensures that short-term successes are aligned with long-term strategic goals, creating a foundation for sustained achievements.

Follow Rhiannon Staples on LinkedIn

Follow host Steve MacDonald on LinkedIn