Meredith and Jill discuss the words one uses in conversation with clients and also in conversations between colleagues and professionally. 

What words are we talking about? For example saying "completed suicide" vs "committed suicide." Calories vs energy? How about "obesity" which is often referred to as the "O" word within the ED community. 

Listen on as Meredith and Jill discuss the WORDs we use and how they can hold deep meaning. Do you want to be "right" or do you want to be "effective?" Know your audience and work on strong skills of communication and persuasion.