"You assemble a senior engineer out of hundreds of these skills. Each one is a little building block. We take the time and sweat the details on making sure they are great and almost near perfect at what they do."

In this episode of the HangarDX podcast, Ankit Jain, co-founder and CEO of Aviator, talks to Brian Scanlan, Senior Principal Engineer at Intercom, about how Intercom set a goal of doubling engineering throughput with AI, why low-quality skills are worse than no skills at all, and how a platform team of eight is enabling 400 engineers to make all technical work agent-first.

00:00 Developer Experience and AI
03:01 Intercom's Engineering Team and AI Integration
05:49 Building a Skills Framework for Developer Productivity
08:55 Data-Driven Insights and Skill Improvement
12:05 Quality Control in Skills Development
14:40 Managing Context and Skill Overlap
18:00 Self-Improving Skills and Knowledge Systems
20:53 Ownership and Maintenance of Skills
23:43 Encouraging Adoption of AI Tools
26:52 Building Trust for Production Access
29:50 Business Continuity and Multi-Provider Strategies

Brian's blog post: https://ideas.fin.ai/p/how-we-use-claude-code-today-at-intercom

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