This week, Mark and Lee have a general chat about the market, how it's been recently, what changes they have seen over the past 12 months, and what they have done to mitigate risk in the current

Lee and Mark talk through dealing with an offer, and why its so important that you approach every offer differently, and also why its so important that you built a strong relationship with both the seller and buyer during the sales and purchasing process

In this episode, Lee & Mark discuss the actual viewing itself, and what classes as Excellent, and some handy hints and tips to delivering fantastic customer service before, during and after the event

Lee and Mark start the discussion all about the viewing journey - this one is going to take some time !

Mark and Lee talk about how managing expectations can really make a difference to how a property sale progresses

Lee and Mark are back again this week, talking through the bane of most sellers and buyers lives - communication from Agents, or rather the lack of, and why it is such a game changer in the industry to focus on your customers, and ensure that they are kept up to date and in the know at all times, and how they go about that

In this episode, Lee and Mark talk about what else Agents can do to ensure they maximise the chances of a property selling or letting in the current market

Lee and Mark talk about how important it is to get the marketing right and why quality will always outshine quantity

Using the right technology, mixed with genuine human input from owners who care about their customers

Lee and Mark discuss the NINE questions you should always ask an Agent before instructing them and why they are so important, and how those questions would be answered by them

Lee and Mark discuss the importance of valuing a property correctly and understanding the 'why' of the move