Hank, Kent, and Dan Mann make the argument that it’s the small things—not logistical shifts or technological advances—that make a customer experience positively memorable and, as a result, your business profitable. It’s a trainable skillset, but more than that, it’s a <em>culture</em>. So what are the small things, and how do you teach them?

Hank, Kent, and Dan Mann make the argument that it’s the small things—not logistical shifts or technological advances—that make a customer experience positively memorable and, as a result, your business profitable. It’s a trainable skillset, but more than that, it’s a culture. So what are the small things, and how do you teach them?

Hank, Kent, and Dan Mann make the argument that it’s the small things—not logistical shifts or technological advances—that make a customer experience positively memorable and, as a result, your business profitable. It’s a trainable skillset,&nbsp;but more than that, it’s a&nbsp;<em>culture</em>. So what are the small things, and how do you teach them?

All the Small Things: Creating Customer Experience Culture

WE’VE GOT A LOT TO SAY—THAT’S WHY WE MADE A PODCAST.
And trust us, these are things you’ll want to hear. Manndatory Listening is a podcast about the hows and whys, dos and don'ts, and step-by-steps of leadership. We’re combining our own expertise—16 years of it—with that of leaders across dozens of industries to bring you applicable lessons for your own business and life. We're interviewing industry leaders and ourselves on the topics we know will make you and your business better. Put your headphones in, turn the volume up, and listen to topics tailored to you, from strategic planning strategies to pointers for reigniting your passion.

Business

Management

WE’VE GOT A LOT TO SAY—THAT’S WHY WE MADE A PODCAST. And trust us, these are things you’ll want to hear. Manndatory Listening is a podcast about the hows and whys, dos and don'ts, and step-by-steps of leadership. We’re combining our own expertise—16 years of it—with that of leaders across dozens of industries to bring you applicable lessons for your own business and life. We're interviewing industry leaders and ourselves on the topics we know will make you and your business better. Put your headphones in, turn the volume up, and listen to topics tailored to you, from strategic planning strategies to pointers for reigniting your passion.

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All the Small Things: Creating Customer Experience Culture

All the Small Things: Creating Customer Experience Culture