Chad talks with Allen Richy, COO of PacTec, about why being crystal clear on expectations saves everyone time and heartache. Allen shares his "cross-examination" style of interviewing that digs deep into candidates' actual experiences, not just their resume titles. They discuss why employees need to be vulnerable about what's working and what isn't, how to create specific job descriptions instead of vague ones, and why Allen's former boss told him to be right less than 100% of the time - because if you're always right, you're not taking enough risk.