Laurie Spadaro, Director of the Master of Business Operational excellence program sat down with MBOE alum, Linda Richmond. Linda is responsible for directing and developing Continuous Improvement and Operational excellence within the Western Area of The United States Postal Service. Learn why Linda opted for a degree in Operational Excellence and how her experience has helped her as an engineer with over 34 years of experience.

This conversation was recorded during a live event and includes a few questions from participating audience members.