In this Alumni Voices episode, Katie Marek, former Director of Operations Development and Business Analysis at Loews Hotels at Universal Orlando, reflects on the pivotal role internships played in shaping her hospitality career. From front desk training at MGM Grand to insights on business intelligence, Katie shares lessons that continue to guide her work and mentorship.

📌 Key Takeaways:

• Katie completed internships at MGM Grand and Ritz-Carlton San Francisco, gaining both immersive and traditional experiences.
• Her MGM internship gave her a strong foundation in front office operations — and an unexpected appearance on Dateline as a shining example of proper guest service!
• She emphasizes the value of hands-on roles over shadowing and the benefit of working alongside fellow interns for networking and peer support.
• Early exposure to different hotel types (mega-resort vs. luxury boutique) helped her understand varied operational styles.
• She encourages students to choose internships that align with company culture and offer active learning, not just observation.
• Katie highlights how data literacy and business analysis have become critical in modern hospitality decision-making.
• She recommends interns be proactive, curious, and open to learning even from repetitive or “boring” tasks — they often build lasting career value.
• Building relationships with mentors and peers during internships can lead to long-term support and professional growth.