In this Alumni Voices episode, Nathalie Toribio, Director of Human Resources at Evolution Hospitality, shares her journey from student intern to hospitality executive. With warmth and insight, she reflects on family roots in the industry, the value of hands-on learning, and how leading with empathy shapes great teams.

📌 Key Takeaways:

• Internships helped Nathalie grow from shy student to confident professional.
• Her career path included front desk, sales, and now HR leadership.
• Family connections in hospitality shaped her early interest in the industry.
• She stresses the power of observation and service tailoring, especially in union hotels.
• HR internships reveal company culture and help build strong internal teams.
• Modern apps (like Beekeeper) enhance team engagement and communication.
• Relationships and reputation matter — hospitality is a small, interconnected industry.
• Interns should lead with intention, curiosity, and heart.