As we’ve discussed many times on the podcast, the access to justice gap is a particularly complex challenge to address, due to its links to systemic issues such as poverty and limited availability to legal resources and technology. Today’s guest, however, is helping people overcome these broader obstacles to legal services. Amanda Brown is the founder and executive director of Lagniappe Law Lab. The organization’s mission is to facilitate access to justice at scale for Louisiana's underprivileged populations through the use of technology, human-centered design, and operations principles. Upon graduating law school, Amanda was a disaster recovery attorney, using technology to assist victims of disasters with accessing public benefits and title clearing. She then worked as a Microsoft NextGen Fellow for the American Bar Association’s Center for Innovation, helping support the design and development of the Legal Services Corporation’s legal navigator program, which connects those in need with legal resources available to them. She went on to serve as a legal technology consultant for the Louisiana Bar Foundation on its statewide triage portal. Drawing on these experiences in legal tech and the A2J space, Amanda founded Lagniappe Law Lab in 2019. She is also co-chair of Louisiana’s Access to Justice Commission’s technology subcommittee, and she is a member of the Legal Services Corporation’s Emerging Leaders Council.

Today, Amanda tells us about Lagniappe Law Lab—and how the team is incorporating human-centered design in its work, the unique challenges that the Lab’s clients face in Louisiana, and how she entered the A2J path.