In part two of my conversation with member engagement specialist Amanda Kaiser, we talk about the two elements that are critical for improving new member recruitment and retention -- Value and Member Experience. You'll learn what a "culture of hospitality" is and why it's important to be intentional about creating this for members. Learn why you may need a mindset shift about including member experience in your on-boarding process, and the biggest barriers to engagement and how to overcome them.

© 2019 Mary Byers

Find out more at MaryByers.com Join the conversation on our social sites:

@MaryByers on Twitter

Mary on Facebook

Mary on LinkedIn

Produced by Podcast Prowess