In episode 9 of Behind the Journey, we welcome Amanda Mohlenhoff, Senior Manager Content Design, and Sebastian Schnorf, Research Team Lead at GetYourGuide. Host Liam McNicholas sits down with them to unpack something every traveler feels—but doesn’t always have the language for: user experience.

Amanda and Sebastian take us behind the scenes of how UX really works at GetYourGuide, from the earliest “dreaming” moments through planning, booking, and the on-trip experience. They share how research acts as a reality check for product decisions, why clarity builds trust, and how content design helps travelers make confident choices—especially when money, time, and emotions are on the line.

They also explore how AI is changing the craft of research and content design: what it’s great for, where human judgment is non-negotiable, and how their teams are navigating change with rigor and curiosity. Plus, they reflect on what makes careers in UX at GetYourGuide uniquely exciting—and end with a couple of unforgettable travel experiences.

Tune in for a thoughtful conversation about building confidence at scale, shaping a two-sided marketplace, and designing travel experiences that feel simple, clear, and genuinely enjoyable.

Visit getyourguide.careers to explore open roles and join the team shaping the future of travel.

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