🍕☁️ FROM DUMB TERMINALS TO CLOUD-NATIVE AI 🤖

Most restaurant tech leaders talk about digital transformation.

Very few have actually lived every era of it.

On today’s 🍔Restaurant 🤖Tech 📈Trends, I sat down with Amar Narain, CIO & VP Information Technology at Pizza Pizza Limited. He's spent 20 years inside the same brand modernizing it step by step.

We’re talking:

• Unix + dumb terminals

• multiple full-stack rewrites

• cloud-native rebuilds

• fully custom POS / digital / call center

• and now AI agents

All while supporting 800+ restaurants and 20M+ orders a year.

Amar's experience is real-world, “don’t break the business” execution.

📺WATCH AND LEARN📺

👉 Why Pizza Pizza builds and doesn't buy its POS, apps, and call center stack and how owning the codebase lets them move faster and avoid vendor lock-in

👉 How driver tracking + SMS alerts improved delivery ETAs, reduced wait time at the door, and increased driver throughput

👉 Amar’s practical take on conversational AI for call centers: it must be as good as a human AND cheaper per interaction

👉 How they’re layering AI personalization into web + mobile so frequent guests see what they’re most likely to order first

👉 His no-BS modernization framework for legacy brands:

reduce friction --> align to business goals --> automate

➕ PLUS: Amar’s thoughts on analytics, cloud transitions, and the operational realities most vendors never see from the store level.

If you’re a CIO, CTO, or operator sitting on legacy tech wondering where to start, this episode is a masterclass.

Thanks Amar for sharing the playbook. 🍕📞☁️

#RestaurantTech #CIO #Cloud #AI #POS #Delivery #HospitalityTech