Presenting: Helena Hill. This has been a very warm discussion together. Helena is a great UX Strategist and Consults on the same. We discussed about her work on Airport experience designs, and in that a thought provoking statement came be her: "

A customer is not the customer of the Airlines alone, they are the customers of the Airport mainly" and that is so apt. We discussed a lot on her data-driven approach in design, QnA's session by the illuminz team, and a lot more. Enjoy this one!