Amazon's shareholder letter from 2000, highlighting the company's resilience despite market downturn. 0:10

Amazon's shareholders faced an 80% loss in 2000, but the company's position improved.

Company growth, sales, and profit. 0:56

Amazon's sales grew 140% in 2000, with Pro Forma operating loss shrinking to 6% of sales in Q4.

Company's high customer satisfaction score despite low stock price. 2:14

Amazon's focus on customer satisfaction led to high scores on the American Customer Satisfaction Index, yet its stock price decreased.

The challenges of e-commerce scale and the impact of capital market closures. 3:33

Speaker 2 underestimated time available to enter e-commerce categories and difficulty for single companies to succeed.

Future of e-commerce and Amazon's growth strategy. 4:50

Amazon's future growth driven by relentless improvements in customer experience.

Bezos outlines Amazon's goals for 2001, prioritizing pro forma operating profit.