An Interactive session with Thomas Baker from FordeBaker to learn how to structure roles and responsibilities within your agency to ensure strong client service and long-term success. 

This session will cover:
➡️How to think about roles and responsibilities
➡️How to best structure these roles
➡️How organisational structures need to evolve
➡️How to tackle trade-offs
➡️How to deliver superior client service consistently
➡️Pitfalls to avoid