Greg Reynolds is the founder and CEO of ZonSupport, they are customer care experts for Amazon.

Greg was originally from New Zealand but is currently in Thailand as a digital nomad.

He is going to talk to us about why we need to outsource customer service and many more!

Check them out here:

https://amazingfba.com/zonsupport

 

You'll Learn:

At what stage you need to be getting help

How to use customer service as a learning tool

How to be prepared for problems using email templates

The mindset issues that hurt our business

How to win a 5-star review without a problem