Amazon Delivers Excellent Customer Service With Lean Six Sigma, Featuring Bob Zimering

You don’t want to miss this episode! We’ll interview Bob Zimering who is the Senior Manager for what is essentially Amazon’s Lean Six Sigma effort.

We cover an app that does your Excel work for you. We’ll find out what happens when you apply Lean Six Sigma to the streets of San Antonio and we’ll answer a learner’s question about communicating the purpose of improvement efforts. If this is your first visit to the cafe, where have you been?!

Also Listen On:

Timeline

* 1:34 Appetizer of the Day

* Kutools

* 3:38 In the News

* The City of San Antonio Improves Pothole Repair Problem by 480%

* 6:33 Coupon Code

* Special coupon code for all of our awesome listeners: 30% discount on all of our online training!

* 7:15 Q&A;

* Whose responsibility is it to show the purpose of a project to the team members/those who are certified/sponsors/champions?

* 10:17 Today’s Special

* Interview with Bob Zimering – Senior Manager, Worldwide ACES (Amazon Customer Excellence System)

* Expert Excerpts: Bob Zimering on Lean Six Sigma in Online Retail

Podcast Transcript

“I’ll put that out there to anyone listening to this podcast because if you’re listening it means you care and it means you want to make things better within your own area. And chances are you’ve got an opportunity to act entrepreneurial and to reward that spirit in folks you work with or who work for you by giving those positive incentives even if it’s just a verbal recognition of somebody doing something different.”

Tracy O’Rourke: Hi everyone! I’m Tracy O’Rourke.

Elisabeth Swan: I’m Elisabeth Swan.

Tracy O’Rourke: And we are from GoLeanSixSigma.com and you’re listening to the Just-In-Time Café Podcast where we bring you fabulous apps, polls, news, books, and people so you can build your problem-solving muscles.

Elisabeth Swan: The joint is jumping, Tracy.

Tracy O’Rourke: Yeah. We’ll either be joining the party or escaping to our hideaway.

Elisabeth Swan: I’ll meet you in our private dining room. I am almost awake.

Tracy O’Rourke: Sounds like we need some time for our big coffee mugs.

What’s on the Menu (Podcast Agenda)

So Elisabeth, what’s on the menu this time?

Elisabeth Swan: OK, Tracy. Here we go. For an Appetizer, we’ll review an app we can never use. Our listeners are going to have to just trust us on this.

In the News, we’ll find out what happens when you apply Lean Six Sigma to the streets of San Antonio. Going to you for that one.

And then for Q&A;, we’ll answer a learner’s question about the purpose of purpose. Think about that for a second.

Tracy O’Rourke: It requires a bit of reflection.

Elisabeth Swan: Yes, it does.