FBA seller refunds with Ben Chambers (operations manager) of Refund hunter

Why do people need Refund Hunter/Refund Hunter?

Amazon FBA seller refunds is a real issue. Often sellers often have unclaimed funds. That's because they:

Don’t have know-how

Don’t have time to get that money back

Who uses Refund Hunter?

Wide range of customers need to get FBA seller refunds:

Corporations doing $10’s of millions

Lots of big Chinese manufacturers these days.

Anyone who can’t scale out a dedicated team of people filing 1000s of cases over year (Some other people have VAs that manually file claims)

Do you support European markets?

Yes - Europe (UK, Germany, France, Italy, Spain); North American markets (USA, Mexico, Canada); and Japan are all supported.

What are the sources of FBA seller refunds that Amazon owes?

FBA seller refunds come from 3 basic causes:

Warehouse discrepancies (lost inventory)

Customer returns

Inbound shipments

Under that they branch into 3 fields.

Which is the biggest cause of lost in FBA seller refunds?

Lost inventory!

What’s the problem with lost inventory?

Things get lost in Amazon; Amazon requests 30 days to find product or reimburse FBA seller for it.

After 30 days, Amazon lets you raise a case.

Refund Hunter look at the inventory (18 months of numbers)

Lost report

Found report

Reimbursements reports

Inventory adjustments report - in warehouse itself

For people who don’t have a lot of SKUs, this isn't an issue; but if you have 4000-5000 SKUs, it's a big problem.

With say 10-20 SKUs, what are the DIY solutions to getting FBA seller refunds ?

Easiest to find is lost and damaged inventory.

Lost inventory

Simplest way - video 11 minute walk through - click here.

Ben makes a pivot table in excel. Move fields around - sum number at end.

Do It yourself for 2 months to test it.

Inventory codes - for movements and descriptions:

F - found; M - misplaced

Put in date range - downloaded report

100 lost events, 98 found events

Online is cleaner but only 50 lines

Cross reference with Inventory report - if that number isn’t equal, then some units are lost.

From there, file a ticket, and give Amazon the details.

Sometimes if sellers are just starting out selling on Amazon, Ben will teach them how to do this themselves.

Relatively DIY method

Download excel file

Create a pivot table

Contact Ben on a one-to-one basis!

Refund Hunter is for when people start scaling.

Inbound Shipments

Easiest ones to do on own.

Amazon in the last year has started cracking down on paperwork needed for inbound shipment reconciliation.

The hard thing is Amazon starting to ask for paperwork for any level of discrepancy

Manual invoices are a pain.