How AI Happens

Amdocs Group President Anthony Goonetilleke


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  • The rapid evolution of technology excites Anthony, especially in AI.
  • User preferences are shifting towards more human-like AI interactions.
  • Empathy in AI is crucial for better customer service experiences.
  • The partnership between Amdocs and NVIDIA emphasizes the importance of software efficiency
  • Software and hardware advancements must progress in parallel to maximize productivity.
  • Physical AI integration will enhance daily life through automation and smart devices.
  • Emergent behavior in AI represents a new frontier in reasoning and decision-making.
  • Generative AI can learn and adapt beyond traditional if-then programming.
  • An audit trail is essential for transparency in AI decision-making processes.

 

 

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