Reimagining The Contact Center - with Marc Bernstein

An Agent Explains Why He’s Happy at Work w/ Anonymous

Listen Later

Marc has an honest conversation with a contact center agent about empathy on calls, coaching programs and how his employer’s culture has resulted in work happiness - for himself and his team.

Our guest wanted to stay anonymous so he could speak openly without worrying about backlash.

---

Follow Marc on LinkedIn: https://www.linkedin.com/in/baltoceo/

Learn more about Balto: balto.ai

...more
View all episodesView all episodes
Download on the App Store
Reimagining The Contact Center - with Marc BernsteinBy Marc Bernstein
  • 5
  • 5
  • 5
  • 5
  • 5

5

27 ratings

More shows like Reimagining The Contact Center - with Marc Bernstein

View all
My First Million by Hubspot Media

My First Million

2,620 Listeners