Founder Gaurav BaliAmyGB.ai’s founders Gaurav Bali, Sowmya Sriram, and Vikram Murthy wanted to use machine learning (ML) to help organisations handle their customers.

The AI startup uses a deep learning solution for the acquisition and retention of customers on a long-term basis.

AI solutions to customer responseCurrently, organisations take days to provide a resolution to customer queries.

Gaurav says AmyGB’s MailERA is capable of reading emails, identifying the customer’s intent, auto responding to customer queries, and providing a resolution within minutes.

‘’Organisations that have implemented this product have seen a phenomenal rise in customer satisfaction, raising the customer experience bar to new standards,’’ he adds. | To read full story, visit https://startuparound.com/read/1585026122.336357/An-AI-algorithm-helps-this-SaaS-startup-automate-customer-replies-in-a-human-like-manner?ref=audio_experience