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CX Today's Charlie Mitchell presents a deep-dive of the 2023 Gartner Magic Quadrant for CCaaS.

He's joined by Dave Michels, Lead Analyst at TalkingPointz, and Liz Miller, VP & Principal Analyst at Constellation Research.

Together, they discuss some of the big talking points from the Gartner MQ, which include:

• Talkdesk losing its market leader status 
• Genesys maintaining its pole position 
• NICE being unable to break free 
• Is Cisco's positioning reasonable?

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