<p>Unhappy patients, unhappy family members, unhappy coworkers; dealing with unhappy people is the bane of any nurses’ existence, especially when we’ve been doing our best and now we’re being told that just ain't good enough. So how do we deal? Let’s talk about it.</p>

Unhappy patients, unhappy family members, unhappy coworkers; dealing with unhappy people is the bane of any nurses’ existence, especially when we’ve been doing our best and now we’re being told that just ain't good enough. So how do we deal? Let’s talk about it.

An ED RN Is Not Your Customer Service Representative

<p>I've been an RN since 2011; I've worked in med/surg, ICU, as a nurse manager, then back to bedside in the Emergency Department (which is when I started this show), until recently when I left the hospital to teach nursing at a University. No matter where you are in your nursing career, there's something here for you. I'm your host, an ED RN and I hope you'll stick around to listen.&nbsp;</p>

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Education

I've been an RN since 2011; I've worked in med/surg, ICU, as a nurse manager, then back to bedside in the Emergency Department (which is when I started this show), until recently when I left the hospital to teach nursing at a University. No matter where you are in your nursing career, there's something here for you. I'm your host, an ED RN and I hope you'll stick around to listen. 

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An ED RN Is Not Your Customer Service Representative

An ED RN Is Not Your Customer Service Representative