Welcome to the third episode of Service First, a Proclaim Podcast! In this episode, host Ben Wiggins is joined by Jay Raines, an entrepreneur and owner of LeadersQ. In this episode, they share stories about the struggles and successes of owning their own businesses, and the best ways to keep their employees motivated, and their clients happy. 

Jay shares some insights into how he believes a business should run, and how success should be determined. He dives into some of the service issues he has experienced, and how some of those moments helped him shape the way that he wants to succeed with his own clients. You don’t want to miss this exciting discussion!

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Guests:

Ben Wiggins

Jay Raines

Time Stamps:

(0:00-0:21) Introductions

(0:21-1:45) Coffee Talk

(1:46-3:24) Jay’s worst service failure

(3:35-5:45) Handling a hard situation in a foreign country

(5:46-7:32) Why Jay shifted from traditional jobs

(7:33-9:09) The Entrepreneurial Ecosystem

(9:10-14:20) Jay’s creative process

(14:21-16:25) Hardships for a business owner

(16:25-17:13) Diving into the “no”

(17:13-19:29) Jays biggest triumphant moment

(19:30-21:41) Best service action from LeadersQ team

(21:42-23:39) Unauthenticity on LinkedIn

(23:40-24:53) Personal experience drifting away from authenticity

(24:54-26:38) A glimpse of why things succeed on LinkedIn

(26:39-27:42) What do people need to start doing in service or business?

(27:43-31:04) Making client success a KPI

(31:05-32:04) Measuring success

(32:05-33:19) Priorities for 2025

(33:20-33:51) Conclusion