Mary Buday, director of certification from the National Board for Certification in Hearing Instrument Sciences, discusses quality assurance with Johnna Gueorguieva PhD, ICE-CCP, CAE, and Todd Galati, CAE. Over the course of two conversations, they define quality assurance and what it looks like in their program. They also discuss considerations if your program holds an accreditation to the NCCA Standards or ISO/IEC 17024 and tips for starting a quality assurance program.

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Credentialing Insights: An I.C.E. Podcast dives in to thought-provoking discussions with subject matter experts on the topics that matter most to the credentialing community.