<p>Mark Martincic leads a discussion on building the structure needed for a successful service department.</p>

Mark Martincic leads a discussion on building the structure needed for a successful service department.

An Introduction to Successful Service Operations

Industry veterans Mark Martincic, John Whitnell and Keith Ely have watched the dealership world change a lot throughout their decades working in it, and they look forward to commiserating, reminiscing, reflecting and observing on their many cumulative years as consultants, talking about what the future may hold for this industry, discussing "good reads" as well as providing insight into what is occurring in our current projects.

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An Introduction to Successful Service Operations

An Introduction to Successful Service Operations