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Do you want a team so solid that its culture can survive a purge? We’ll teach you how to do it in our Team Training. Two features set our class apart from every other CX training out there:

* We have evidence. Ishmael Interactive teaches the human-centered design (HCD) System, the only method for end-to-end customer experience improvement that stands on the foundation of evidence. No aspirational theory here: just practical, real-world results.

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Show Notes

Four federal employees discuss the January-March 2025 reduction in force efforts at GSA that eliminated entire teams, including the Office of Customer Experience’s Service Design - Enterprise Digital Experience unit. The conversation reveals how the elimination of specialized teams doing digital modernization and customer experience work represents not just job losses but the wholesale destruction of institutional knowledge, proven methodologies, and the government’s capacity to tackle complex problems.

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