ICT Knowledge Exchange

An open discussion with Karthik Sankar, Vice President Marketing, Ozonetel about Post-Unlock Contact Center Agents Are Under High Stress: Ozonetel Study


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We are talking to Karthik Sankar, Vice President Marketing, Ozonetel

Ozonetel is a leading omnichannel customer communication platform provider.

Last month there was a press release titled - ‘Post-Unlock Contact Center Agents Are Under High Stress: Ozonetel Study’. The study is an analysis of 22 million calls made on Ozonetel’s CloudAgent platform by over 160,000 active agents across ver
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ICT Knowledge ExchangeBy jaideep khanduja