As a leader/manager you inevitably encounter performance discrepancies. That is, differences between desired individual or group performance and actual performance. Most times, the nature and cause of such discrepancies, and what to do about them, are apparent to you. Sometimes not.

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In this episode we explore a practical and proven process for you to use whenever you are not sure as to the nature and cause of a performance concern, and how to go about resolving it.

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