070: Anders Härén on UX, Gamification and a Customer Journey

Why you should have an even distribution of UX professionals and developers on your team? How do you fail before you write code? Shira Abel and Anders Härén talk about data, gamification, building an ideal customer persona for your business and much more. About Anders Härén • Anders Härén is the CTO of Leeroy – a Swedish retail tech startup that has been around for 8 years. • Previously Anders was the CTO at MittMedia – Sweden’s largest publisher of local news (28 regional newspapers, 22 free newspapers, 50+ sites and 50+ native apps) where he played an active and strategic role in MittMedia’s successful digital transformation and climb to top three newspaper groups in Sweden. As a CTO his two main passions are User Experience and Machine-learning. Anders was in charge of creating and scaling MittMedia’s development organization from 5 to 60 developers in three years. • In the fall of 2016 Anders joined Leeroy as a co-owner and CTO. His responsibilities are similar to the ones at MittMedia: Scaling product, platforms and development organization Key Takeaways: • You need to capture the emotions during a customer journey. • Data is your best friend. • If you understand how to measure things, you can measure anything. • Demographics is not the first thing you should look at when building an ideal persona. Please rate this podcast. About Shira Abel Shira Abel is the CEO and Lead Strategist at Hunter & Bard (http://www.hunterandbard.com), a PR, marketing and design agency. Clients include: Folloze, Totango, Cyara, Sarine Technologies, Pushbullet, AXA Tech, CloudEndure, Pitango VC, Allianz, and more. Creator and host of the SaaS Insider podcast. Mentor at 500 Startups. Former professor of Marketing for Startups at Tel Aviv-Jaffa Academic College. MBA from Kellogg School of Management. Loves family time, cooking, and traveling. Hates writing about herself in the third person. She lives with her husband, teen and tween sons and a very large Great Pyrenees. If you would like to be interviewed on SaaS Insider - please contact Shira at the URL above. The SaaS Insider podcast is brought to you by Hunter & Bard, an agency specializing in PR, design, branding, and marketing strategy – helping SaaS companies develop mindshare. It’s also a member of the C-Suite Radio Network. Check out Hunter & Bard today at http://hunterandbard.com Tags and Keywords: UX, software development, customer journey Facebook Status: @shiraabel talks to Anders Härén about gamification, building an ideal customer persona for your business and much more in this episode of #SaaSInsider. Twitter Status: @shiraabel talks to Anders Härén about gamification, building an ideal customer persona for your business and much more in this episode of #SaaSInsider.