CCaaS is increasingly augmented by AI as a means of building world class customer service. In this episode, Ken Presti talks to Andy Dignan of Five 9 about what all this can mean to YOUR business.

Andy Dignan: Building Awesome Customer Service Through CCaaS

Strategies for solving business challenges through today’s Information Technologies, featuring the foremost thought leaders in the field. AVANT is an industry-leading platform for IT Decision Making. www.GoAVANT.net

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Andy Dignan: Building Awesome Customer Service Through CCaaS

Andy Dignan: Building Awesome Customer Service Through CCaaS

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