<p>Andy Haas joins the show to discuss the concept of 'right channeling' and the role it plays in effective service delivery.</p>

Andy Haas joins the show to discuss the concept of 'right channeling' and the role it plays in effective service delivery.

Andy Haas, Service Transformation Leader - Deloitte Digital

The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.

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Andy Haas, Service Transformation Leader - Deloitte Digital

Andy Haas, Service Transformation Leader - Deloitte Digital