August 12, 2024 ~ Lucy Ann Lance talks with Andy Hetzel, Blue Cross Blue Shield of Michigan, for this week's Money Monday. BCBSM has been named the 2024 J.D. Power Award winner as the top commercial health plan in Michigan, ranking number one in all eight categories, including online and mobile capabilities. Highlighting the importance of digital access, Andy noted that a significant number of health insurance members, including over half of those enrolled in Medicare Advantage plans, have registered for secure online accounts.