Show Notes: AnexiPod: Episode 20 8/24/2017 Improving Customer Outcomes with Omni-Channel Analytics Mark Langsfeld Twitter: https://twitter.com/langsfeld LinkedIn: https://www.linkedin.com/in/langsfeld/ Website: http://www.anexinet.com/analytics/call-center/ Favorite 80s Metal Band: Metallica Music Puzzle Pieces– Lee Rosevere Bust This Bust That – Professor Kliq