This episode explores "obsolescence as a terrible disease in IT" and how important it is to both "run the business and change it at the same time" in an industry that usually evolves at a fast pace, while balancing their customer's needs to stay solidly reliable, as Angeles Blanco puts it. She is the Global Product Owner of Enterprise Service Management at Santander Global Tech, which serves the global IT projects of Grupo Santander, one of the largest financial institutions in the world.