Catherine Tillery is a nurse practitioner in the Intensive Care Unit at Sentara Virginia Beach General Hospital. She's also a single mother, and she had to make the tough choice to send her kids to their dad's during the pandemic. Catherine usually enjoys being there for families as their loved ones reach the end of their lives, guiding them during this difficult time. But the pandemic has changed everything. Now, her relationship with families has changed. Now those conversations -- those powerful discussions about whether someone should be kept alive or transitioned to end-of-life care -- are now happening over the phone.

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