(Previously recorded as TELUS International Studios) Annette Franz, founder and CEO of CX Journey, joins us on this episode of TELUS International Studios. Annette has been accelerating the industry for 20 years, analyzing companies and helping them strategically nail CX. In the interview, she also warns companies of the consequences of when CX falls to the wayside. Visit our <a href="https://questions-for-now.captivate.fm/telusinternational" rel="noopener noreferrer" target="_blank">website</a> to learn more about TELUS International.

(Previously recorded as TELUS International Studios) Annette Franz, founder and CEO of CX Journey, joins us on this episode of TELUS International Studios. Annette has been accelerating the industry for 20 years, analyzing companies and helping them strategically nail CX. In the interview, she also warns companies of the consequences of when CX falls to the wayside. Visit our website to learn more about TELUS International.

(Previously recorded as TELUS International Studios) Annette Franz, founder and CEO of CX Journey, joins us on this episode of TELUS International Studios. Annette has been accelerating the industry for 20 years, analyzing companies and helping them strategically nail CX. In the interview, she also warns companies of the consequences of when CX falls to the wayside.&nbsp;Visit our <a href="https://questions-for-now.captivate.fm/telusinternational" rel="noopener noreferrer">website</a> to learn more about TELUS International.

Annette Franz on tackling CX pain points

Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.

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Annette Franz on tackling CX pain points

Annette Franz on tackling CX pain points